Return & Refund Policy
Return & Refund Policy.
You have 30 days to return an item from the date you received
To be eligible for a return, the item must be unused and in the same condition that you received it.
The item must be in the original packaging.
The item must have proof of purchase such as receipt or invoice.
Unique custom made items are not eligible for return.
Items that connected to plumping are not eligible for return.
On all return items there will be 20% restocking fee.
To initiate a return process please email our customer services firstname.lastname@example.org to obtain a return merchandise authorization (RMA) number. Once you receives a RMA number pack your item in the original package and ship it to ATL salon equipment supply 735 Park north blvd suite #104 Clarkston, GA 30021.
Once we receive the return item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund once we complete the inspection.
If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit with in 5 to 10 days, depending on your card issuer's policies.
Atl Salon Equipment Supply utilizes FedEx Ground and Freight services for shipping. We have ground and fright transportation systems. Next day shipments must be placed before 1:00 P.M EST.
Orders placed ground and freight will ship the following business day, it may take between 2-5 business days. We will prefer expedited orders to be placed over the phone to avoid delays. We offer priority and economy fed Ex services. We leave that up to the customer to make the decision. Remember, expedited shipments may incur extra charges. We do not have standard shipments to or Alaska. However, we may expedite shipments up on customer request.
Shipments place on the seasonal time, holiday, shows or promotional times may be delayed slightly as we operate on first come first serve bases.
Freight delivery is are delivered to the curbside of the business or commercial which need to be handled with care and accuracy. Drivers use lift gate trucks to deliver and are only to drop it by the curbside. If it is delivered to residential area, extra charge may incur. The driver does not have any responsibility for assembly, remove packaging material or to set up. Deliveries are made between 8:00 A.M to 5:00 P.M. Pallets are lift gated, there will be extra charge which will be informed upon placing the order. A signature is required for all deliveries; the delivery to be complete, the driver must sign. If you see any damage, please remark on the bill of lading, and if you refuse the shipment please be detailed on the bill of lading why you refused. Please inform us before shipment if the driver does not have access to your store.
Freight Shipping VS Ground Delivery
Freight delivery usually is available on pallets and is shipped on trucks.
Ground delivery typically smaller boxes and is shipped with Fed Ex or Ups and are usually small boxes.
For shipping and handling questions, please call @404 375 1863 or 404 578 2073.
We do not do cash on Delivery services.
We do not do any re consignments. All our transctions must be paid before scheduled for delivery.